FAQ

Where do you ship products to?
We cannot ship plants into Western Australia, Tasmania or overseas. All remaining products can be shipped to WA and Tas and seed packets, emu oil and Lemon Myrtle products can be shipped overseas.

Who do you use for shipping?
We post our plants through Australia Post every Monday. (Excluding public holiday’s)

When will my plants be shipped?
We pack orders on a Monday morning (excluding Public Holidays). To guarantee that your order will be sent on the Monday, make sure it has been placed by Sunday night. However non plant orders, we still can send mid-week. When there is a public holiday, we hold off our shipment for that week. We do this just in case your plants don’t make it to you in time of that short week and they end up sitting at the post office. This is for the health of the plants and so that we can ensure you are receiving healthy, happy plants in time.

How much will it cost for shipping?
Shipping costs will vary depending on the weight of your delivery and size of your order. Costs are calculated at the checkout by combining weights of the products you have selected. Our online portal does now calculate orders exceeding 25kg. Please contact the nursery on 03 5389 1193 or email wnn@bigpond.net.au to place your order and get an accurate shipping price.

Do you offer insurance on orders?
Yes we can. Generally insurance is for large orders but is processed through the nursery and not the online store. If you wish to purchase insurance for your order please contact the nursery on 03 5389 1193 or email wnn@bigpond.net.au

What payment methods do you accept?
Payment can be made online by Credit Card or Bank Transfer. For phone orders, payment is made over the phone by credit card.

Can I call to place my order?
If you’d prefer to hear a friendly voice then you are welcome to give us a call on 03 5389 1193 and place your order over then phone. Please have your complete order ready along with your credit card details.

Do you have a nursery to come in and look?
Wimmera Native Nursery is in a small country town, Dimboola, Victoria. We are open to the public 7 days a week and welcome customers to come in a have a look around at our extensive range.

When are you open?
Wimmera Native Nursery is open Monday – Friday 9am til 4pm and Saturday – Sunday 10am til 2pm.

How do I use my gift voucher?
Gift vouchers are used in the same way as a discount code. Once you have selected and added the plants you want, click on the shopping trolley symbol on the top right corner of the website. This will take you to the shopping cart where you can checkout as you would normally using a payment method, however there is a section to add a code, which will take the voucher amount off your total. If you’re having trouble, please call us. 03 5389 1193.

What if I don't have an email address? How can I get my gift voucher?
If you don't have an email address, please give us a call on 03 5389 1193 and we can process your gift voucher order over the phone and post it out to you.

What if I want to buy bigger plants?
Unfortunately we do not ship larger pots or plants through the post, however we have larger products available at our two nurseries to purchase.