Shipping Information

 

The Native Shop acknowledges the Traditional Owners of the land on which we work. We pay our respects to their culture and to Elders past, present and emerging. 

Live plants cannot be shipped to WA, NT, TAS or overseas due to quarantine restrictions. Myrtaceae family plants also cannot be shipped to SA. Non-plant products can be shipped more broadly, unless otherwise restricted, such as food products or other regulated items.

We ship our plants through Australia Post using Express Post, helping them arrive as quickly and safely as possible once they leave our site.

All plants are carefully packaged before dispatch. They are watered prior to sending and secured within their tubes to help prevent soil from spilling during transit.

Shipping may occasionally be delayed due to extreme weather, public holidays, stock availability or other conditions that could affect the health of the plants in transit. When this happens, we may hold orders until the next suitable shipping day.

We always prioritise plant health and aim to ensure your order arrives in the best possible condition — healthy, secure and ready to grow.

Once your order is shipped, you will receive an email from The Native Shop with your tracking number. Large orders are shipped in multiple boxes and will have numerous tracking numbers. Our website system online allows one tracking number to be inputted but keep an eye out for your Australia Post notifications that will display the other tracking numbers.

If your order is large and in multiple boxes, it is out of our control if the order arrives separately. If you have any queries about your order once it has left The Native Shop, then please contact Australia Post directly.

Please note: 

Unfortunately as we do not work for Australia post and have no control over their processes and procedures once packages have been delivered to them it is then in Australia posts hands. You will have to discuss matters such as where your package is and delays with Australia Post. We do not actually have access to their system and receive the same information as you receive.

Costs
Shipping costs will vary depending on the weight and size of your order. Costs are calculated at the checkout by combining weights of the products you have selected. Our postage costs are also inclusive of the costs incurred for packaging the plants safely, hence the term Postage and Handling you will notice at checkout. Our online portal does not calculate orders exceeding 12kg. Please contact us on 0434 568 238 or email wnn@bigpond.net.au to place your order and get an accurate shipping price.

Insurance
Generally insurance is for large orders. If you wish to purchase insurance for your order please contact us on 0434 568 238 or email wnn@bigpond.net.au