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FAQ
The Native Shop acknowledges the Traditional Owners of the land on which we work. We pay our respects to their culture and to Elders past, present and emerging.
Live plants cannot be shipped to WA, NT, TAS or overseas due to quarantine restrictions. Myrtaceae family plants also cannot be shipped to SA. Non-plant products can be shipped more broadly, unless otherwise restricted, such as food products or other regulated items.
Where do you ship products to?
Live plants cannot be shipped to WA, NT, TAS or overseas due to quarantine restrictions. Myrtaceae family plants also cannot be shipped to SA. Non-plant products can be shipped more broadly, unless otherwise restricted, such as food products or other regulated items.
Who do you use for shipping?
We ship our plants through Australia Post using Express Post, helping them arrive as quickly and safely as possible once they leave our site.
All plants are carefully packaged before dispatch. They are watered prior to sending and secured within their tubes to help prevent soil from spilling during transit.
Shipping may occasionally be delayed due to extreme weather, public holidays, stock availability or other conditions that could affect the health of the plants in transit. When this happens, we may hold orders until the next suitable shipping day.
We always prioritise plant health and aim to ensure your order arrives in the best possible condition — healthy, secure and ready to grow.
How much will it cost for shipping?
Shipping costs will vary depending on the weight of your delivery and size of your order. Costs are calculated at the checkout by combining weights of the products you have selected.
Our postage costs are also inclusive of the costs incurred for packaging the plants safely, hence the term Postage and Handling you will notice at checkout.
Our online portal does not calculate orders exceeding 12kg. Please contact us on 0434 568 238 or email wnn@bigpond.net.au to place your order and get an accurate shipping price.
Do you offer insurance on orders?
Yes we can. Generally insurance is for large orders. If you wish to purchase insurance for your order please contact us on 0434 568 238 or email wnn@bigpond.net.au
What payment methods do you accept?
Payment can be made online via Google Pay, Pay Pal, Shop Pay, Afterpay, Credit Card or Bank Transfer. For phone orders, payment is made over the phone by credit card.
Can I call to place my order?
If you’d prefer to hear a friendly voice then you are welcome to give us a call on 0434 568 238 and place your order over the phone. Please have your complete order ready along with your credit card details.
How do I use my gift voucher?
Gift vouchers are used in the same way as a discount code. Once you have selected and added the plants you want, click on the shopping trolley symbol on the top right corner of the website. This will take you to the shopping cart where you can checkout as you would normally using a payment method, however there is a section to add a code, which will take the voucher amount off your total. If you’re having trouble, please call us. 0434 568 238
What if I don't have an email address? How can I get my gift voucher?
If you don't have an email address, please give us a call on 0434 568 238 and we can process your gift voucher order over the phone and post it out to you.
What if I want to buy bigger plants?
Unfortunately we do not ship larger pots or plants through the post, however we have larger products available please call us on 0434 568 238 and we can discuss the plants you are after and the closest retail outlet to you.